What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?
A. automatic call distribution
B. integrated call distribution
C. interactive voice response system
D. call switching to agent and Cisco Unified IP IVR
Answer: D
Question NO:02
Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?
A. Join Across Lines and Direct Transfer Across Lines
B. Swap and Cancel
C. Logical Partition
D. Call Park and Pickup
Answer: D
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Question NO:03
In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?
A. Include only 350 as concurrent logged-in agents.
B. Treat the CTI port pairs as agents and include all configured ports in the count. Use 400
as the agent total.
C. Include the 350 agents with their full BHCA, and use the CTI port section to add the
additional 100 ports with a BHCA of zero.
D. Include an average of the agent and port count as 375 agents.
Answer: C
Question NO:04
Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
A. Supervisor CTI OS or Cisco Agent Desktop user login
B. Config Manager user access on Admin Workstation
C. WebView user login
D. service account login
Answer: A
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Question NO:05
When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?
A. In the Cisco Unified IP IVR application editor script
B. In the Cisco Unified Contact Center Enterprise Agent desk settings in Config Manager
C. In the re-query node in the Cisco Unified Contact Center Enterprise routing script
D. In the Cisco Unified Communications Manager Call Forward No Answer setting
Answer: B
Question NO:06
Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?
A. Cisco Unified Contact Center Enterprise Logger
B. Cisco Unified Contact Center Enterprise Call Router
C. Cisco Unified Contact Center Enterprise NIC
D. Cisco Unified Contact Center Enterprise Administrative Server
E. Cisco Unified Contact Center Enterprise Peripheral Gateway
Answer: D
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Question NO:07
Which two of these are not parts of the Cisco Unified Communications Manager Release 6.1(1) device pool configuration? (Choose two.)
A. primary Cisco Unified Communications Manager group
B. SRST reference
C. region
D. SIP trunk
E. Media Resource Group List
Answer: A,D
Question NO:08
Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)
A. CTI Manager must be enabled on the Cisco Unified Call Manager publisher to allow CTI
applications access to the publisher database.
B. CTI applications should be load-balanced across all CTI Managers in a cluster.
C. All phones on the Cisco Unified Communications Manager cluster should be associated
with CTI Manager to allow calls to be sent to the phones.
D. CTI Manager should only be enabled on call-processing subscribers.
Answer: B,D
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Question NO:09
In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?
A. Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
B. Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
C. One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
D. One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
Answer: D
Question NO:10
When using agent targeting rules in Cisco Unified Contact Center Enterprise 8.0(x), which statement is true?
A. Agent device targets must be created for each phone that is used by an agent.
B. Agent labels must be created for each routing client that can route calls to an agent.
C. Agent extensions can be defined as a range, without having to build each device target.
D. Agent targeting rules are not allowed with translation routes.
Answer: C
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